1. Overview of Our Return Policy
At NewiMetanic.com, your satisfaction is our priority. If you are not fully satisfied with a product you’ve purchased, you may be eligible to return it within 7 days of receiving the item. Please ensure that the item is in its original condition, unused, with all original tags and packaging intact.
Returns are subject to approval and are handled in accordance with our platform’s guidelines, as well as those of our trusted sellers (vendors). Since NewiMetanic is a multivendor platform, each seller may have specific return conditions. However, our customer service team will always support you to ensure a seamless return experience.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
The return request must be raised within 7 days of delivery.
The item must be unused, unwashed, and in the same condition that you received it.
The product must have the original packaging, tags, labels, warranty cards (if applicable), and all accessories.
Products such as personal hygiene items, underwear, software, food, or customized items are non-returnable unless they arrived damaged or defective.
Items marked as “non-returnable” on the product page are not eligible for return.
If the product was delivered damaged, you must upload clear images during the return request process.
3. Non-Returnable Items
To protect both customers and vendors, certain items are excluded from return or refund, unless they arrive damaged or incorrect. These include:
Perishable goods (e.g., food, plants)
Personal care and hygiene items (e.g., toothbrushes, razors, beauty products)
Customized or made-to-order items
Digital goods or software
Gift cards and vouchers
Items explicitly labeled as “final sale” or “non-returnable”
4. Common Reasons for Returns
We allow returns for several reasons, including:
Received the wrong product
Item is defective or damaged
Size or color mismatch
Product does not match the description
Received duplicate items
Change of mind (only applicable if allowed by the seller and if the product is unused and sealed)
Please note that not all sellers support returns for “change of mind” reasons. In such cases, your return may not be accepted unless the seller explicitly allows it.
5. How to Request a Return
Returning your order on NewiMetanic.com is easy. Follow these steps:
Step 1: Log in to Your Account
Go to NewiMetanic.com and sign in using your email address and password.
Step 2: Go to “My Orders”
Navigate to the “My Orders” section under your account dashboard. Locate the item you wish to return.
Step 3: Click on “Request Return”
Click on the “Return Item” button next to the product. Fill out the return request form, providing the reason for the return. If the product is damaged, you must upload photos showing the issue clearly.
Step 4: Wait for Approval
Your return request will be reviewed by our team in coordination with the vendor. This process usually takes 1-2 business days.
Step 5: Schedule a Pickup or Drop-off
Once approved, you’ll receive instructions via email or SMS on how to return the item. In most cases, a courier will pick up the item. In some situations, you may need to drop it off at a designated location.
Step 6: Get Refund or Replacement
After the product has been received and inspected, we’ll process your refund, store credit, or replacement within 7–10 business days, depending on the payment method and the vendor’s policy.
6. Shipping Fees for Returns
If the return is due to an error on our part or a defective/damaged item, return shipping is free.
If the return is due to a change of mind, the customer may be responsible for return shipping costs, unless the vendor offers free returns.
7. Refund Timeline
After we receive and inspect your returned item, the refund process will begin. Here’s the approximate timeline for refunds:
Credit/Debit Card: 7–14 business days
Bank Transfer: 5–10 business days
Cash on Delivery (COD): Refunds are issued as store credit or via bank transfer
Wallet/Store Credit: Instantly or within 24 hours
8. Cancellations Before Delivery
If you wish to cancel your order before it is shipped:
Visit “My Orders” and click Cancel Order next to the item.
Orders can be cancelled before shipping for a full refund.
If the item has already been shipped, cancellation is not possible. You must wait until delivery and initiate a return.
9. Vendor-Specific Return Policies
Since NewiMetanic.com operates as a multivendor marketplace, return policies can vary between vendors. Some vendors may offer extended return periods, while others may have stricter policies on opened or used products.
To view the return policy of a specific seller:
Visit the product page and scroll to the “Seller Policy” section
Or contact customer support for guidance before purchasing
10. Frequently Asked Questions (FAQs)
Q1: Can I return part of a bundle or combo offer?
A: No. Items purchased as part of a bundle or set must be returned together.
Q2: I received a damaged item. What should I do?
A: Please raise a return request immediately with clear photos of the damage. We’ll arrange a replacement or refund after verification.
Q3: Can I exchange instead of returning?
A: Yes, if the seller offers exchanges, you may request a replacement in a different size or color (subject to availability).
Q4: What if the seller refuses to accept my return?
A: Our customer service team will intervene and review the case. We aim to protect buyers against unfair rejections.
Q5: Do I need the original packaging?
A: Yes. Products must be returned with original boxes, manuals, accessories, and tags.
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