How We Resolve Faulty/Damaged Product Claims
Upon receiving your claim, Newimetanic.com will:
1. Review and Validate the Issue
Our Quality Assurance team, in coordination with the vendor or seller, will verify the photos and details you provided. This usually takes 1–3 business days.
2. Offer a Resolution
Depending on the nature of the defect or damage and product availability, we may offer:
A Full Refund – Your payment will be refunded via your original payment method.
A Replacement Item – We will ship you the same product at no additional cost.
Store Credit – In certain cases, especially for minor cosmetic damages, we may offer a partial refund in the form of store credit, if you prefer to keep the item.
Note: Replacement options depend on the availability of stock and vendor policies.
3. Arrange for Return Pickup (if applicable)
For physical return of the damaged item:
We will schedule a courier pickup from your address in Qatar at no extra cost.
Please ensure the item is repacked securely in its original packaging or a protective box.
Include all accessories, manuals, warranty cards, and tags.
Important Timeframes to Keep in Mind
To be eligible for a return, refund, or exchange on a damaged or faulty product:
Report the issue within 3 days of delivery.
Retain all packaging materials until your claim is resolved.
Ensure the product has not been used, modified, or tampered with in any way.
If you delay reporting the issue beyond this window, we may be unable to process your claim, particularly if the vendor or courier no longer accepts responsibility.
Vendor-Specific Policies
Newimetanic.com is a multi-vendor marketplace, meaning some sellers may have individual return or warranty policies. While we maintain minimum quality standards for all vendors, there may be variations in:
Timeframes for replacements
Brand-specific warranty coverage
Authorized repair center procedures
Our customer service team will coordinate with the respective vendor on your behalf and ensure you are kept informed throughout the process.
Refund Processing Time
Once your return or refund is approved:
Refunds are typically processed within 5–10 business days, depending on your payment method and banking provider.
If paid by cash on delivery, a store credit or bank transfer will be issued.
You will receive a confirmation email once the refund has been successfully processed.
Exceptions and Non-Returnable Products
While we aim to be as flexible as possible, the following items are generally non-returnable unless proven to be faulty upon delivery:
Personalized or custom-made products
Intimate or hygiene-related items (e.g., undergarments, personal care tools)
Digital downloads or subscriptions
Perishable goods (e.g., food or flowers)
If any of these arrive in an unusable condition, we still encourage you to report the issue immediately with full evidence.
Tips to Prevent Receiving Faulty or Damaged Items
While the responsibility ultimately lies with vendors and couriers, you can help reduce the chances of receiving a damaged product by:
Purchasing from highly rated vendors on Newimetanic.com.
Reading product reviews and customer feedback before ordering.
Choosing premium or insured shipping options for fragile items.
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